On Open Electrical Items

if the original package is torn, unwrapped, damaged by writing or marking or not in the original container

on “Special Order” Parts (non stocking items) after 30 days

Must be submitted within 3 business days of original invoice date to be considered for return, shortages must be reported within 24 hours.

on items that show any marking of being installed or if the condition of the item has been comprised

on Returnable Items from date of invoice (inventory clean up’s exempt)

Cash will be returned for cash purchases $50.00 or below. All cash purchases above $50.00 will be referred to the Sanderson Business Office for a check to be issued. Customers may request to have checks mailed directly to them. Receivers will be filled out with mailing information for this as well as a receipt for our acceptance of parts from the customer.

Company check purchases are subject to a phone call for cash return verification. All check purchases above $50.00 will be referred to the Sanderson Business Office for a check to be issued. Customers may request to have check mailed directly to them. Receivers will be filled out with mailing information for this as well as a receipt for our acceptance of parts from the customer.

Credit card purchases will be credited to the account that was charged. No cash or check will be issued against credit card purchases

Charge purchases to an open account will only be credited to that account. No cash or check will be issued for the type of a return. Returns to a closed account will be issued to that account until it is determined no balance is due on that account. A check will be mailed at that time.

ALL COD returns are subject to a waiting period for the COD payment to clear. Credits will be written and put in a hold file. Once payment is received, a check will be mailed to the customer.